Frequently Asked Questions

Catastrophe Coverage. Acts of Nature Policies. Storm Damage Claims. Negotiated Settlements. All Items Leading to the Same Question...

What Exactly Does My Insurance Cover and How Does It Work?
"It ain't what you don't know that gets you into trouble. It's what you know for sure that just ain't so."
-Mark Twain
From coast-to-coast, for every type of property and insurance-covered structure, the details are always different, but the questions remain the same:

What is the first step if my property is hit with a storm?

First and foremost, make sure everyone in the facility is safe, and get medical care if anyone has been injured. For any type of emergency, dial 911 immediately. Then, call Chandler Companies, Inc. Toll-Free Number at 800.289.4057 or your Chandler Phone App and we will dispatch a representative to your location, address any immediate property needs and walk you through the next steps. Immediate steps will need to be taken to protect your property by sealing broken windows, putting tarps over cracks or openings in exterior walls or roof, and doing whatever else you can to prevent additional damage. Keep receipts for any materials you buy; those costs may be reimbursable.

How do I go about filing a loss?

Although it's important to get the claims process rolling fast, it's just as important to have your property fully inspected and all damage documented BEFORE calling in the claim and starting the insurance adjuster process. At Chandler we like to take a proactive approach and meet the Insurance Adjuster on site at your location. This is a collaborative approach that streamlines the overall process and helps ensure a timely and thorough claim for your entire property. Once we've completed our initial inspection, we'll help you navigate the filing of the claim and answer any questions they might need to start the claims process.

Do I need a representative on my behalf to meet and work with the insurance company?

The short and simple answer is ABSOLUTELY YES! Because estimating involves judgment, there can be differences of opinion about what work needs to be done and how much that work should cost. It is imperative that you have not only a representative, but a team of professionals that represent you and your needs/rights to work directly with the representative(s) from the insurance company. It's very important to understand that we are paid directly by the insurance company at no additional cost or out of pocket expense to you, so it makes absolute sense to always have personal representation at every step of the process from the initial adjuster meeting, through the claims process and all the way until project completion.

How long will it take to process my claim?

It depends, of course, on the magnitude of the catastrophe and the number of properties in the area that have been affected. We know how important it is for you to start the recovery process. Unfortunately, we can only go as fast as the insurance company goes. We are not only your Construction Company for the work that needs to be completed, we're also your advocate driving the process with the insurance company. Being your designated liaison in the insurance claim process is actually the biggest and most time-consuming part of our job. Although the actual construction work can take weeks (depending on the size of the job), the insurance process typically takes months. This is a constant communicative back-n-forth process with the insurance company where the ultimate goal is to get you the maximum settlement you deserve in the shortest amount of time to return your entire property to pre-loss condition. This is a collaborative approach with our entire Claims Specialist Team of professionals that do everything within our collective abilities to help expedite your claim. Although we can't promise you an exact time because of the process that is not all in our control, what we can promise you is that we'll keep you updated throughout and answer any questions along the way.

How do I know what items will be covered?

A good place to start is by reviewing your policy and unless you speak 'Insurance', this can be a confusing thing. Your Chandler representative assigned to your claim will help you understand what coverage you've purchased and how it applies to your particular claim, so feel free to ask as many questions and as often as you'd like.

If the damage is a natural catastrophe or Act of Nature, will my premium increase if I file a claim?

The positive part of this whole situation and to your benefit is the insurance company by law can NOT raise your rates due to a claim called in for a natural catastrophe or act of nature. What they can and often do is raise rates for an entire zip code regardless if you call in a claim or not, so always protect your property by calling in a claim if you have damage.

Should I start making repairs before you inspect the damage?

We know you're eager to start putting your property back together, but it's best to wait until we've conducted our first on-site inspection. The only thing you should do is protect your property from further damage, by covering broken windows, or gaps in the roof or exterior walls. That way, we can identify all the damages that may be covered by your policy, ensuring that you receive everything you're entitled to.

How can I monitor the status of my claim?

Feel free to contact your Chandler representative when you need a status update, and let that person know how often, or at which points in the process, you'd like to be updated. Regardless, weÕll be reaching out to you every step of the way and whenever there's something we need to discuss.

I have replacement cost coverage. What is depreciation and why is it in my settlement statement estimate from the insurance company?

If you purchased replacement cost coverage in your policy, they will cover the actual cost of repairing or replacing damaged and destroyed personal property with property of like kind and quality. An initial payment will be made based on the current value of that property; once you have repaired or replaced the covered item, they'll pay an additional amount, up to the actual cost to repair or replace. Your insurance agent, claims representative or Chandler representative can give you specific information about your claim.

What if my contractor finds additional damage once repairs are underway?

This is another advantage of going with Chandler, a Full Service "Claim Through Construction" Company. Because we've already negotiated your insurance claim settlement and have an established track record and working relationship with your insurance carrier. If at any point throughout the construction process we find additional damage that was not covered in the original claim, we will stop, document and submit a supplement work order for the additional funds needed to complete the items covered in your policy at no additional cost to you.

When do I pay my deductible? To whom do I pay it?

Your deductible will be subtracted from the amount of your loss before you receive the settlement payment that pays for the subsequential work performed.

When should I receive my settlement check from the insurance company?

There are several different disbursement options depending on the insurance carrier. Some will pay the entire amount, less the depreciation, in one lump sum when you receive your settlement statement. Some will disburse progress payments as work is performed. As your advocate, we will help negotiate the terms with the insurance carrier that suit your needs best and you will have a payment schedule before your project is started.

Why is my settlement check made payable to both me and my mortgage company? How do I get it endorsed so I can cash it to pay for repairs?

When you have a mortgage on your building, settlement checks are often made payable to both you and your mortgage company, as required by the mortgagee. You'll need to contact your mortgage company to find out how to obtain their endorsement on the check. This check will sometimes also include the company that is performing the work dependent on the carriers specific operating guidelines.

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